When it comes to online shopping, one of the most common questions customers have is, "How long will my order take?" At Reveal Me Cards, we understand the importance of timely delivery and want to provide you with all the information you need to know about our order processing time.

Our order processing time refers to the duration it takes for us to prepare your order for shipment. This includes customising your items, quality checks, packaging, and handing it over to our trusted shipping partners. We strive to ensure that each order is carefully processed to meet our high standards of quality and customer satisfaction.

The exact order processing time may vary depending on several factors, including the complexity of the customisation, the availability of the product, and the current order volume. 

It's important to note that the order processing time does not include the shipping time. Shipping time refers to the duration it takes for your order to be delivered to your doorstep after it has been processed and handed over to the shipping carrier.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information. This will allow you to track the progress of your package and estimate its arrival date.

If you have any specific concerns about the processing time of your order, we recommend reaching out to our customer support team. They are available to assist you and provide you with the most accurate information regarding your order.

At Reveal Me Cards, we are committed to providing you with a seamless shopping experience and ensuring that your items are delivered to you in a timely manner. We appreciate your patience and understanding as we work diligently to process and ship your order.

Current processing times:

• Personalised items: 1-2 weeks 
• None personalised items: 3-5 working days

Thank you for choosing Reveal Me Cards. 

At Reveal Me Cards, we understand that sometimes a product may not meet your expectations or needs. That's why we have a comprehensive returns policy in place to ensure your satisfaction.

Our returns policy allows you to return any item purchased from our store within 30 days of delivery. Whether you changed your mind, received a damaged product, or simply aren't satisfied with your purchase, we've got you covered.

To initiate a return, simply contact our customer support team within the specified timeframe. They will guide you through the process and provide you with a return order number. Please note that returns without a valid order number may not be accepted.

Once you have received your return authorisation number, carefully package the item and ship it back to us. We recommend using a trackable shipping method to ensure that your return reaches us safely. Please note that you will be responsible for the return shipping costs, unless the item is damaged or defective.

Upon receiving your returned item, our team will inspect it to ensure that it meets our return criteria. The item must be in its original condition, unused, and in its original packaging. Any signs of wear, damage, or missing parts may result in a partial refund or denial of the return.

Once your return has been approved, we will process your refund within 5-7 business days. The refund will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to reflect in your account, depending on your bank or credit card provider.

If you received a damaged or defective item, please provide photographic evidence when contacting our customer support team. This will help us expedite the return process and ensure that you receive a replacement or refund as quickly as possible.

Please note that personalised or customised items may not be eligible for return unless they are damaged or defective. We take pride in offering customisable products, and each item is carefully crafted to meet your specifications. Therefore, we encourage you to double-check all customisation details before placing your order.

If you have any questions or concerns regarding our returns policy, please don't hesitate to contact our customer support team. We are here to assist you and ensure that you have a positive shopping experience with Reveal Me Cards.

If you have any problems or need any questions answered, please feel free to get in touch with us by email at revealmecards@gmail.com. We are here to assist you and provide the information you need.